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zakes Z
1 reviews | Active since Aug 2018
10 Jun 2020, 11:09
Absa Iderect
My elderly parents are currently stuck in the road at no man's land and absa direct cannot sent a tow truck since I called them 3 hours ago because they want money first before they tow their car, even after I explained my parents will pay the money with their next installment, they are still declining, the safety of these elderly people is now in danger because of R 3500 Absa needs upfront, what a service.
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Absa Insurance Company Limited's replyOfficial
10 Jun 2020, 16:48Dear zakes zakes Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa Insurance Company Limited's reply10 Jun 2020, 16:48
Official
Dear zakes zakes Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Best regards,