LS
Linda S

1 reviews | Active since Jan 2020

22 Apr 2020, 20:02

ABSA i direct - Time to say goodbye

After being a loyal customer with ABSA idirect Insurance I have decided to cancel my Insurance (vehicle and household) as ABSA is one of the few Insurance Companies that are not willing to assist their customers with a reduction on premiums during tough economic times. Whilst their risk has reduced enormously due to the lock down. Time to find a new Insurance Company that does care about their clients. Maybe ABSA i-direct will only notice one they lose enough clients for them to realise the financial impact the same way than many other Companies and South Africans are facing tough times .

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Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply23 Apr 2020, 07:40
Official
Dear Linda Searle Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .   Kind regards,Daphne Le GrangeGroup Customer Care