ABSA I DIRECT THE WORST SERVICE

Hello Peter

I would like to make the public aware and also ask for anyone who may be able to assist me against ABSA I DIRECT . ABSA I DIRECT has not been able to handle my claim. The service is extremely appalling with incompetence.

I had an accident 2 weeks ago . I have not had an assessor appointed to me. I am on the phone everyday for 2hrs with no help . I am sent from 1 consultant to another . 2 weeks later I still do not have a courtesy car. I spoke to a lady called Jenny who said a courtesy car was arranged and I drove in someone else's car twice to the nearest Avis branch (60km) only to find out that Avis knew nothing about my claim, and the consultant called Jenny could not account as to why this was the case. Avis had not received any communication from ABSA. Portia sends me to Jenny , she sends me to Steven he sends me to Luzuko, he sends me to Anton Barnado who isnt available. CALLS ARE NEVER RETURNED ... 2 weeks of this rigmarole. as I am writing this Steven Mkhize has put me on hold until he phone cut off. Everyday is like this since the claim

My name is Julia my email address is *** any assistance from a member of the public or anyone at ABSA I Direct that is working and not just taking calls is welcomed just to get through this frustration.