Absa I Direct - Pathetic service

I was contacted by Mbali Ngcobo from Absa idirect who told me that I had 2 claims paid out put by absa idirect in the last 3 years, and 1 incident which was reported, so now I am a multiclaimer. Both claims were due to natural distaters, flooding and hail. Now suddenly I'm a multiclaimer and they cannot cover me. Yet, I have been paying my premiums since 2013. She also informs me that she is the only person handling this "multiclaimer" and I cannot discuss it with anyone else. Your service has been absolutely pathetic especially with regards to the last claim for the flooding. You happily took money and premiums over the last 10 years, and now suddenly, after you paid out for flood damage, I am a multiclaimer. I will not encourage anyone to use absa I direct. My family and I will be closing all our accounts with Absa and will never be using your services again. I hope other members of the public realise what poor service you offer and decide to move to other companies as well.