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nathaniel P
1 reviews | Active since Apr 2020
03 Apr 2020, 10:37
Absa I direct Non Responsive
Extremely disgusted with my claim made to absa 6 months ago without a response to date. Being an absa client for 20yrs having multiple accounts ( CAR, BOND, CREDIT, PERSONAL ) a Simple R2500 claim compared to the premuims made every month to them to cover me has proved unsuccessful yet alone no feedback to date. Disgusted how they treat a client during vulnerable situation when they are needed the most. This will surely be my time to move away from Absa in totality once the country is up and running. Good luck to all clients with Absa I Direct i am sure i will hear about your poor claims process down the line.
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Absa Insurance Company Limited's replyOfficial
06 Apr 2020, 09:59Dear nathaniel pillay Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa Insurance Company Limited's reply06 Apr 2020, 09:59
Official
Dear nathaniel pillay Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Best regards,