ABSA I DIRECT IS IT ***** OR WHAT IS GOING ON?

I have insured my car at ABSA Idirect. In June of 2023 I have cancelled the policy when I switched to another company. They keep on deducting the premium and I do not get any response or refund. It is a year now, and they do not adhere to my requests. Last month they insisted that I send an attachment, PLEASE NOTE, THEY REFUSED THE FORWARDED MAILS.,, AND INSISITED on an attachment. Which I did. No response. The person handling is, just say that they referred the case to management. Chances are that there is ***** involved as I am unable to make progress. They owe me more than TEN THOUSAND RAND by now. I am going to open a case of ***** if they do not respond AND REPAY ME, INEREST INCLUDED, within the next seven days.