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lindiwe M

1 reviews | Active since Apr 2012

29 Oct 2019, 16:13

Absa i direct insurance

I want to share my night mare with you, Ive being loyal customer to Absa I direct . I had never have unpaid debit order but Iam very disappointed about the service I got with my car. After I ve been in an accident they send me to the Auto Magic to repair my car. I received my car from Auto Magic the one @ East Rand Mall Boksburg but there were few things that came to my attention when I checked my vehicle. Firstly the assessor did not include the broken rear light and it was part of accident. The repairs were done but they are few things that are not done to standard and im unhappy with as I tried to point out on the pictures if you need evidence. First picture the paint is not the same colour as the old one of which was white but now its got two colours, cream and white.please can you see this on your point of view. Second picture, the panel is not fixed properly is still has a dent and paint works. Third, they didn't even clean the doors handle properly so basically is who responsible for this matter Auto Magic or Absa I Direct as my insurer. I need feedback as soon as possible so I can start searching for the best insurance and I will have time to cancelled the one I have @ this point in time my contact details ***. Claim no ***8*001*001. Excess fee was paid. collection date of the car was 2019/10/25 .

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Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply30 Oct 2019, 08:27
Official
 Dear Lindiwe,  Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch within the next hour to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information.   Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd