Absa i Direct downsizing their clients

Highly disappointed with service received with Absa i Direct, they have lost their quality in providing services, i have been using them for many years until i had a recent claim and the company outsourced my appliances to be repaired by another company called smart Appliances, not only was their service disgusting their management also lacks communication skills. My items were repaired but are worst then before. Never use Absa for ur insurance they use companies to repair and save them costs but will lose more on the end as they will lose more clients by word of mouth experience. Well done Absa.