MM
Molefi M
1 reviews | Active since Jan 2025
13 Jan 2025, 16:25
ABSA I-Direct dont care about customers
Absa I-direct does not answer calls, that time we want to make potential changes with no success, all they seemingly want to do is just collect premiums
Havent even been refunded portion of my premiums per their iBenefits. Very frustrating
Helpful (0)
Replies (2)0
Replies (2)
Absa Insurance Company Limited's replyOfficial
13 Jan 2025, 16:53Dear Molefi Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***0. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply13 Jan 2025, 16:53
Official
Dear Molefi Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***0. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's replyOfficial
16 Jan 2025, 13:14 Dear Molefi Molapo
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for the inconvenience caused to you.
The reference number for your complaint is C-***0.
Kindly provide our office with your account or ID number by close of business 16 January 2025, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for the inconvenience caused to you.
The reference number for your complaint is C-***0.
Kindly provide our office with your account or ID number by close of business 16 January 2025, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
Absa Insurance Company Limited's reply16 Jan 2025, 13:14
Official
Dear Molefi Molapo
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for the inconvenience caused to you.
The reference number for your complaint is C-***0.
Kindly provide our office with your account or ID number by close of business 16 January 2025, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for the inconvenience caused to you.
The reference number for your complaint is C-***0.
Kindly provide our office with your account or ID number by close of business 16 January 2025, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL