ABSA I-DIRECT CASHBACK **** AND AN ILLUSION

ABSA i-direct is pathetic in resolving my query lodged on 23 June 2021. My cashback bonus for not claiming was due in May at the anniversary of my policy. There was no correspondence in this regard. I have made several phonecards, sent emails and made follow ups and ABSA is avoiding to pay me my cashback bonus. The funny part is that in March, 2 months before my policy's anniversary ABSA sent me a letter of my premium increase, which was 100% on time and effectively collected from May!!!!!!. But with my cashback I can't even receive a response or ANYONE to provide me with accurate and detailed information on my cashback when I contact ABSA!!!!! The client service I experience from ABSA is PATHETIC and avoiding paying my cashback means that it was a **** benefit, unlike OUTSURANCE that honour they outbonus benefit! I should switch!!!!!