ABSA I-direct bad service and collusion with its appointed assessor.

My fridge was damaged by power surge during load shedding and I contacted Samsung who advised me to lodge a claim with my insurance since my fridge is out of warranty and discontinued, Samsung does not have any repair parts for that model. I then lodged a claim with ABSA I-direct and they appointed Paragon Technology Services & Solutions as assorts. They came to my house and opened the fridge in the bottom where there is a gas bottle. The technician said that the compressor has been changed and I advised him that it has not been changed. He checked the serial code and compared it with the serial code inside the fridge and admitted that it corresponds and it was not changed. I advised him that the problem it’s on the fan inside the fridge not the compressor and the fridge has been tripping electricity. He never bothered to check the fan , please note that the freezer is working perfectly only the fridge that is working after it was damaged by power surge. I indicated to him that the fridge has only been repaired by Samsung once and the part that was replaced was the mother board because the controls were not working .

Today I made a follow up with ABSA I-direct and they told me that they are going to decline my claim on the basis of the report from Paragon. They said the report indicated that the compressor has been changed, despite their technician confirming that the compressor and the bar code inside the fridge correspond. In addition the report said a shoddy work was done on the fridge by Samsung and the gas is leaking. Mind you this is a fridge that has a freezer working perfectly, which is said to have a leaking gas that is making a fridge component warm. I assume that the gas leak is also the reason that is causing the electricity to trip after the load shedding despite not being connected together.

I have called Pargon to raise my concerns about their report and asked them if the gas leak as they reported can make the freezer work and the fridge component warm in the meantime trip electricity. They have failed to provide explanation and expert opinion on the matter and they said they will check with the technician.

I am not an expert but logic declares , the gas leak in the compressor can never keep the freezer working perfect and make the fridge warm, whilst tripping electricity through out.

This is a logic that ABSA I-direct accepts as a reason to decline my claim. I am so disappointed with the service and I even offered to get a second opinion from Samsung who has done the repairs on the fridge, but that is water under the table ABSA I-direct have irrationally decided to decline my claim.

Aggrieved.