ABSA I-direct are *******.

I have opened a policy which included car and home contents with Absa-Idirect last year around May. I then later decided to include my cell phone on to the policy. During this addition the consultant decided to remove my home content from my policy. Without my consent. Just to add no updated documents were ever sent to me for review. Months later, when updating my details I was told I no longer have home contents on my policy. I will admit my approach to the news was a bit hostile with the first consultant who was supposed to assist correct the matter but this did not give anyone from client services the right to refuse to assist me. Fine eventually I am passed on to speak to the manager (Sma I believe her nickname is). I explained to her that due to this not being my error there has been sufficient money in my account to debit the full amount I will not be liable for any pro-rata as you have debited what is due to absa. I didn’t give absa consent to remove anything thus the amount paid in my view included everything. and I should not be made to suffer for the mistakes done by her subordinate. Fights later I then further explicitly noted that due this mistake not being mine I do not give ABSA consent to debit this pro-rata from my account. It was then debited from my account. Which is theft. Absa has not been given consent from me twice and they have just continued as they please which contradicts FIAS. I demand a resolution as have been **** to each time i have called to get this matter concluded.

ABSA I-direct are *******.