Absa House Content - unfair quotation

I logged a complain because I was not pleased with outcome of my house content claim, they wanted to give me a voucher for R4300 for 3 items, Blender worth R1500, Mi***ave that is Worth R5300 and kettle that is worth R1200, that does not make sense to me they actually telling me to downgrade from the items that I initially bought, since last week I have not heard any feedback,even the quotation they did they are comparing two different items, my items are still in market why not take same prices, why take lower prices