Absa homeowners' insurance very poor service

Very bad experience, waiting since 3 January 2023 to fix the ceiling in my home after a water pipe burst in the ceiling and the ceiling fell down, after several phone calls and emails send the ceiling was not repaired yet, only the waterpipe was repaired on the 3 January 2023, I went again into an Absa Branch on 6 Feb 2023, was for about an hour on the phone after , but was put on hold for 3 times and had to explain my frustration for not getting the ceiling repaired, they told me my claim was loaded and needed approval from a lady called Julia, until now still no repairs, service that is nonexistent, very frustrated client