ABSA Homeowners insurance sucks.

Worst service ever from an insurance company, I lodged a simple claim for a burst geyser 0n 27 January 2026. I never heard a thing from ABSA afterwards except for a generic email confirming receipt of the claim with a claim number. I eventually followed up on 2 April when I was told that they have sent me an email requesting banking particulars. I never received any email, I also checked my SPAM folder and there was no email from a specific lady at ABSA. During the follow-up I received the email address for the lady handling my claim. I submitted all the requested documents to her and again heard nothing. I contacted ABSA insurance again on 24 April 2026. I was told that they sent me an email requesting certain documents. I never received this so called email. While on the phone, I was then sent a copy of the email, my email address is not on the email. It seems that if the public don't follow-up, ABSA personnel are happy to sit and do nothing. The service is unacceptable, I am an ABSA private bank member but are contemplating of moving my business away to a bank that care about their customers.