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Antoinette W
1 reviews | Active since Nov 2019
31 Oct 2022, 13:54
Absa Homeowners Insurance
I just want to know? Is it the norm or fair practice for Absa Insurance to take an almost 20% commission annually on my property insurance?
Helpful (0)
Replies (5)0
Replies (5)
Absa Insurance Company Limited's replyOfficial
31 Oct 2022, 16:09Dear Antoinette Wagner Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply31 Oct 2022, 16:09
Official
Dear Antoinette Wagner Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards,Group Customer CareRezona Louw
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Antoinette W's updateReviewer Update
15 Nov 2022, 10:02Now I get a new Policy Schedule with reduced premium but still 20% commission. No explanation why. Is my goverage now reduced? But they still take 20% comission. My question was not about the yearly premium, but on the 20% commission. Absa, I am taking my insurance elsewhere.
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Antoinette W's update15 Nov 2022, 10:02
Reviewer Update
Now I get a new Policy Schedule with reduced premium but still 20% commission. No explanation why. Is my goverage now reduced? But they still take 20% comission. My question was not about the yearly premium, but on the 20% commission. Absa, I am taking my insurance elsewhere.
Absa Insurance Company Limited's replyOfficial
15 Nov 2022, 12:53Dear Antoinette Wagner Thank you for your posting.
The matter has been escalated to our Insurance department for investigation and feedback. Kind regards,Group Customer CareRezona Louw
The matter has been escalated to our Insurance department for investigation and feedback. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply15 Nov 2022, 12:53
Official
Dear Antoinette Wagner Thank you for your posting.
The matter has been escalated to our Insurance department for investigation and feedback. Kind regards,Group Customer CareRezona Louw
The matter has been escalated to our Insurance department for investigation and feedback. Kind regards,Group Customer CareRezona Louw
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Antoinette W's updateReviewer Update
16 Nov 2022, 14:16Ok. Now I get notified that my complaint is dealt with and closed. Up and down, sending documents to and fro. NO RESOLUTION!!!!
Your complaint reference C-***3 has now been closed. Please contact Rezona Louw 113 303 039 for further information
Your complaint reference C-***3 has now been closed. Please contact Rezona Louw 113 303 039 for further information
AW
Antoinette W's update16 Nov 2022, 14:16
Reviewer Update
Ok. Now I get notified that my complaint is dealt with and closed. Up and down, sending documents to and fro. NO RESOLUTION!!!!
Your complaint reference C-***3 has now been closed. Please contact Rezona Louw 113 303 039 for further information
Your complaint reference C-***3 has now been closed. Please contact Rezona Louw 113 303 039 for further information
Absa Insurance Company Limited's replyOfficial
16 Nov 2022, 15:57Dear Antoinette Wagner Thank you for your posting.
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply16 Nov 2022, 15:57
Official
Dear Antoinette Wagner Thank you for your posting.
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw