ABSA HOMEOWNERS INSURANCE CLAIM BURST PIPE

We recently put in a claim for a burst pipe at our property We waited 4 days for a plumber to arrive at our premises to assess the damage we were informed the job would be undertaken only once a R1000 excess was paid the actual cost of the job would be round R500 they wouldn't do the job as a result We feel since our subscr6for homeowners insurance is round R600 a month for which we have been members for the past 42 years and because we are pensioners that they could have conceded to do the job considering out loyalty over the years. These circumstances are pushing us in the direction of seeking alternative insurance that would suit us better. We have engaged with other insurance companies already to seek other more suitable homeowners insurance.