ABSA Homeowners insurance.

I have my homeowners insurance with ABSA. Firstly, there's an error in their system where amy verification notifications are going to a cellphone that doesn't belong to me. I was told to go fix it the branch.

Second issue. On 15 January there was a storm which knocked my tree onto my boundary wall, which caused my wall to collapse. 2 Service providers were sent out for assessment. I had to follow up with the second provider to submit their report. I had to call ABSA every day for an update, as they don't communicate with customers. Yesterday when I called, they told me that the wall collapsed due to the tree roots growing underneath the wall. Even though it's clear the the tree I laying on the wall. ABSA's response was that they won't fix the wall as it's an uninsured event.

It took them from the 15th of January to tell me that. Needless to say that I'll be moving my insurance elsewhere.