ABSA HOMELOAN INSURANCE service failure with storm damage to home.

I had storm damage to my house on 15 January that was repaired by an ABSA appointed substandard sub-contractor that the main contractor hired. The repair was a mess as I reported to ABSA on multiple occasions. I reported the work quality after the repair was completed to ABSA Insurance and was told that they want their assessor to inspect which the assessor did and agree with me. I have supp**** ABSA a proper quote from a company with 35 years' experience, that Complaints Department requested and then was told they want one of their own contractors to also do a quote to repair the mess. This was all completed by 6 March and all documents submitted but since then I cannot get the agent assigned to my complaint to give me feedback. I have tried escalating but that also failed. I called the call centre but each time after 30 minutes holding on gave up. I don't know what else to do as I have been patient and even included my Private Banker but that also did not help. Everyone makes promises and none is kept. Not sure a company such as ABSA will want to associate themselves with the service, but I get surprised everyday as to what is acceptable to them.