ABSA Home-Owners Insurance- no response nor payment of claim 2 1/2 months later

I logged a claim for a burst geyser on 31 May 2022 when my plumber repaired the geyser. ABSA HOC sent out plumbers to inspect the work. There was initially confusion as they thought they should do the work. You cannot leave a geyser leaking and that could could more potential damage for an entire week. Everything was submitted in the first week of June 2022. I havé followed up with calls where you cannot be transferred to anybody after holding for over 20 minutes. Eventually I asked the person answering the phone for the person dealing with the claim and the manager’s e-mail addresses to ask them to respond. They have not responded to date. In late July a lady was reviewing amounts outstanding over 30 days and called regarding my claim. She agreed ABSA had dropped the ball and I resubmitted all the documentation. To date I am still waiting for a resolution.