ABSA Home Owners Insurance - no bother to provide service for small claims

I submitted made a claim for a door damage during a break-in in March 2025. I have sent about 8-10emails and made calls as part of my home owners insurance to get a small door claim sorted out. It took a while for me the get the appropriate SAPS statement sorted due a disability I had to wait for them to come to me.... which with their service levels.... took a while. ABSA last told me last my claim has been approved, but then nothing happens. I choose to make use of a service provider I know, to fix the door, but it appears like, if I don't make use of their service provider the claim can't be paid?? Gain I asked in writing about this, BUT ZERO reply. I don't have the energy or resources to keep on calling them. It's really terrible service if you don't call them over and over time, and repeatedly and follow-up on every single little detail. To get information and to follow up is impossible. It really not a sufficient process. The claim is small, so they really don't seem to care if this gets fixed or not - while this is a big re-break-in threat to me and compromises my personal safety and the belongs (which is covered by another insurance company). They get their monthly premiums from me, paid without fail, but wait until you have to use their Home owners insurance... terrible inefficient process!!! Does it really take that much to complete a claim and for ABSA home owners insurance to get back to me?