ABSA Home owner's insurance ,inefficient, looking for ways not to pay instead of addressing the claim

As a Absa client with several properties and accounts .I am really disappointed and frustrated with how I have been treated as a customer by ABSA Home owner's insurance. There is never response on claims , the so called emergency never comes on time. You have to constantly send emails and call to follow up on a claim otherwise no one ever gets back to you. This is the second claim whereby it has taken more than a month to finalize the claim and there is never feedback unless you send prompts and emails . the first claim every time i followed up they would send an assessor, 3 assessors came to my house and achieved nothing. I called the emergency line for a pipe leak the plumber came after 4 days ,once i had repaired the leak myself.