ABSA HOME Owners Insurance claims division

I claimed for lightning damage (R13000) in December 2024 on my Home owner's policy. After 4 months of fighting and lodging complaints I finally got paid out the full amount (-R1000 first payment} on 2 April 2025

I decided not to renew my policy as from 1 April due to the quality of service I received

Meanwhile I had another lightning strike on my gate motor, and submitted a further claim for R1300 in March 2025.

Absa"s responses on me requiring clarity on progress with this claim were: They cannot locate the policy, I must submit a new claim, The policy was cancelled, and the latest The claim was paid out on 3 April

The claims division hides behind a faceless call centre and nobody cares Every email sent to them gets a new reference number but nobody is able to locate any correspondence.

I made the right decision not to renew my policy