Absa home owners insurance

I been struggling for almost a month just to get my refund for them, making numerous phone calls and still getting same out come poor service. Been sending emails as well with know reply. Cancelation of bond was done 18 November 24. Bond paid up in August. Turn around time suppose to be 5 working day but I have been waiting hopefully I will receive feedback in 2025. Very disappointed with service experience only skip one payment in 17 year and this is what I get in return.