PC
Paul C
1 reviews | Active since Aug 2025
24 Feb 2026, 13:43
ABSA home loan - just another farce
So ABSA home insurance. I have been with them for 19 years and have only claimed once before for a geyser. About 7 years ago. Initially i was quiet impressed with the efficiency of the staff. Everything was getting processed, i submitted all that was requested and i thought they really have got more proffessional, even phoning over the Christmas break. And.... thats where it ended. So now pushing March and after numerous emails, not a word from them. It seems that, as per usual, coprorates will gladly take your money, but when it comes to paying they will dodge you to the end. Even with a good track record there is no reward. Its days like these that i get reminded why i dont bank with ABSA, you can paint your brand any way you like but your core remains the same. Thats africanacity right there!
Helpful (0)
Replies (13)0
Replies (13)
Absa Insurance Company Limited's replyOfficial
24 Feb 2026, 18:39Dear Paul, Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-***8. I will review the matter and provide you with an expected timeframe for further feedback. Kind regards,Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa Insurance Company Limited's reply24 Feb 2026, 18:39
Official
Dear Paul, Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-***8. I will review the matter and provide you with an expected timeframe for further feedback. Kind regards,Basani HlungwaneAbsa Bank Ltd
Best regards,
PC
Paul C's updateReviewer Update
05 Mar 2026, 10:56SO once again you have proved your worth, with your feedback. It takes a complaint to get a response, and now you have denied me the claim. I dont know how else i can show that a solar geyser is not working besides an image of the control panel being dead? 19 years, 1 claim, you have basically ****** my money for 19 years. You guys get f*****. cancelling you - and will not use ABSA again for anything, will spread the word for your Africanacity.
PC
Paul C's update05 Mar 2026, 10:56
Reviewer Update
SO once again you have proved your worth, with your feedback. It takes a complaint to get a response, and now you have denied me the claim. I dont know how else i can show that a solar geyser is not working besides an image of the control panel being dead? 19 years, 1 claim, you have basically ****** my money for 19 years. You guys get f*****. cancelling you - and will not use ABSA again for anything, will spread the word for your Africanacity.
Absa Insurance Company Limited's replyOfficial
05 Mar 2026, 12:11We apologise for the inconvenience caused.
Best regards,
Absa Insurance Company Limited's reply05 Mar 2026, 12:11
Official
We apologise for the inconvenience caused.
Best regards,
PC
Paul C's updateReviewer Update
05 Mar 2026, 12:30I dont accept your apology, especially for *******.
PC
Paul C's update05 Mar 2026, 12:30
Reviewer Update
I dont accept your apology, especially for *******.
PC
Paul C's updateReviewer Update
05 Mar 2026, 12:51The more i search the more i am seeing what f_raudsters you are. So i have submitted a cancellation procedure, but i see people have been waiting over 12 months for resolutions and you are still deducting money from them. So i can imagine what BS you are going to serve me.
To quote -
"At Absa Insurance Company, we are committed to giving you exceptional service"
Pfft! what a joke, bunch of muppets.
To quote -
"At Absa Insurance Company, we are committed to giving you exceptional service"
Pfft! what a joke, bunch of muppets.
PC
Paul C's update05 Mar 2026, 12:51
Reviewer Update
The more i search the more i am seeing what f_raudsters you are. So i have submitted a cancellation procedure, but i see people have been waiting over 12 months for resolutions and you are still deducting money from them. So i can imagine what BS you are going to serve me.
To quote -
"At Absa Insurance Company, we are committed to giving you exceptional service"
Pfft! what a joke, bunch of muppets.
To quote -
"At Absa Insurance Company, we are committed to giving you exceptional service"
Pfft! what a joke, bunch of muppets.
Absa Insurance Company Limited's replyOfficial
05 Mar 2026, 16:19Dear Mr Paul Cousins, I hope this message finds you well. I am writing to update you regarding your insurance claim *** referenced below. After a thorough assessment, please be advised that the claim has been rejected on the grounds of prejudice. It was found that the geyserwise solar geyser controller kit was replaced prior to an official assessment being conducted. This prevented us from confirming the proximate cause of the damage, and as a result, liability for this claim is being declined in accordance with the ABSA Homeowners Comprehensive Insurance Policy. For your convenience, I would like to refer you to the policy wording, specifically page 8; clause 13, which outlines the relevant terms regarding this matter. Additionally, I have attached the claim rejection letter for your reference sent to your email address.
Best regards,
Absa Insurance Company Limited's reply05 Mar 2026, 16:19
Official
Dear Mr Paul Cousins, I hope this message finds you well. I am writing to update you regarding your insurance claim *** referenced below. After a thorough assessment, please be advised that the claim has been rejected on the grounds of prejudice. It was found that the geyserwise solar geyser controller kit was replaced prior to an official assessment being conducted. This prevented us from confirming the proximate cause of the damage, and as a result, liability for this claim is being declined in accordance with the ABSA Homeowners Comprehensive Insurance Policy. For your convenience, I would like to refer you to the policy wording, specifically page 8; clause 13, which outlines the relevant terms regarding this matter. Additionally, I have attached the claim rejection letter for your reference sent to your email address.
Best regards,
PC
Paul C's updateReviewer Update
06 Mar 2026, 08:20I had no choice to fix it as it was a risk to the geyser itself, as there was no control over the temperature, with it being solar.
Firstly, Your officials were all calling from Gauteng, i stay in Mpumalanga.
Secondly, You always hide behind your fine print, finding away not to pay your clients...its all over the internet, if you had a look, but im sure you know.
Thirdly, Its fine to take peoples money but come to payment you will dodge it like the plague. In my case its 19 years i have been paying, with one geyser claim, and that doesnt factor in to your equation?
So Blah blah - PAY YOUR DUES , LIKE ALL OF US WORKING PEOPLE HAVE TO!
I am cancelling my insurance with you as we speak, and what i have noticed on the internet, is that is another place you guys rip people off - people complaining that 12 months after, still not cancelled and still getting debited - so expect to hear more from me.
Firstly, Your officials were all calling from Gauteng, i stay in Mpumalanga.
Secondly, You always hide behind your fine print, finding away not to pay your clients...its all over the internet, if you had a look, but im sure you know.
Thirdly, Its fine to take peoples money but come to payment you will dodge it like the plague. In my case its 19 years i have been paying, with one geyser claim, and that doesnt factor in to your equation?
So Blah blah - PAY YOUR DUES , LIKE ALL OF US WORKING PEOPLE HAVE TO!
I am cancelling my insurance with you as we speak, and what i have noticed on the internet, is that is another place you guys rip people off - people complaining that 12 months after, still not cancelled and still getting debited - so expect to hear more from me.
PC
Paul C's update06 Mar 2026, 08:20
Reviewer Update
I had no choice to fix it as it was a risk to the geyser itself, as there was no control over the temperature, with it being solar.
Firstly, Your officials were all calling from Gauteng, i stay in Mpumalanga.
Secondly, You always hide behind your fine print, finding away not to pay your clients...its all over the internet, if you had a look, but im sure you know.
Thirdly, Its fine to take peoples money but come to payment you will dodge it like the plague. In my case its 19 years i have been paying, with one geyser claim, and that doesnt factor in to your equation?
So Blah blah - PAY YOUR DUES , LIKE ALL OF US WORKING PEOPLE HAVE TO!
I am cancelling my insurance with you as we speak, and what i have noticed on the internet, is that is another place you guys rip people off - people complaining that 12 months after, still not cancelled and still getting debited - so expect to hear more from me.
Firstly, Your officials were all calling from Gauteng, i stay in Mpumalanga.
Secondly, You always hide behind your fine print, finding away not to pay your clients...its all over the internet, if you had a look, but im sure you know.
Thirdly, Its fine to take peoples money but come to payment you will dodge it like the plague. In my case its 19 years i have been paying, with one geyser claim, and that doesnt factor in to your equation?
So Blah blah - PAY YOUR DUES , LIKE ALL OF US WORKING PEOPLE HAVE TO!
I am cancelling my insurance with you as we speak, and what i have noticed on the internet, is that is another place you guys rip people off - people complaining that 12 months after, still not cancelled and still getting debited - so expect to hear more from me.
Absa Insurance Company Limited's replyOfficial
06 Mar 2026, 10:21We apologise for the inconvenience caused
Best regards,
Absa Insurance Company Limited's reply06 Mar 2026, 10:21
Official
We apologise for the inconvenience caused
Best regards,
PC
Paul C's updateReviewer Update
09 Mar 2026, 09:51not accepted
PC
Paul C's update09 Mar 2026, 09:51
Reviewer Update
not accepted
Absa Insurance Company Limited's replyOfficial
09 Mar 2026, 12:45The reason for the rejection is that the geyserwise solar geyser controller kit was replaced prior to an official assessment being conducted. This prevented us from confirming the proximate cause of the damage, and as a result, liability for this claim is being declined in accordance with the ABSA Homeowners Comprehensive Insurance Policy.
Best regards,
Absa Insurance Company Limited's reply09 Mar 2026, 12:45
Official
The reason for the rejection is that the geyserwise solar geyser controller kit was replaced prior to an official assessment being conducted. This prevented us from confirming the proximate cause of the damage, and as a result, liability for this claim is being declined in accordance with the ABSA Homeowners Comprehensive Insurance Policy.
Best regards,
PC
Paul C's updateReviewer Update
09 Mar 2026, 14:25I dont accept your apology!
My point stands!
No matter how many times you throw your copy and paste down here!
My point stands!
No matter how many times you throw your copy and paste down here!
PC
Paul C's update09 Mar 2026, 14:25
Reviewer Update
I dont accept your apology!
My point stands!
No matter how many times you throw your copy and paste down here!
My point stands!
No matter how many times you throw your copy and paste down here!
Absa Insurance Company Limited's replyOfficial
09 Mar 2026, 15:43.
Best regards,
Absa Insurance Company Limited's reply09 Mar 2026, 15:43
Official
.
Best regards,
PC
Paul C's updateReviewer Update
10 Mar 2026, 14:29.
PC
Paul C's update10 Mar 2026, 14:29
Reviewer Update
.