ABSA HOME INSURANCE .... YOU ARE JUST A NUMBER

I bought my house and got the insurance through ABSA in 2010... BUT I have been struggling with ABSA home insurance since the beginning of April 2025. I received my newest policy wording/schedule and contacted them regarding my premium increase that is faulty, it has been increased with R10000.00 I have called numerous of times and holding on as I am being transferred from one person to the next. I was told that my issue with my premium increase of R10 000.00 will be sorted out within 2-3 working days but it has been weeks now and no one has contacted me. I have also sent emails and received no feedback. I mentioned to the one call agent that I am so fed up with ABSA AND that I want to cancel my insurance with them and move to another company, that agent was very sympathetic and he promised me he will escalate the matter and call me back the afternoon to find out if it has been sorted. Needless to say, I never heard back from him either. HOURS has been spent on the phone holding on and many emails has been sent but it looks like ABSA does not worry about their clients and the agent told be very snotty "we have millions of clients". Hopefully someone will see this review and give the needed feedback to one of their clients.