ABSA HOME INSURANCE *****STERS

*** Well to start off with I don't think they deserve one star pity there is not a lower level one can give. I had storm damage to my roof which I repaired but the ceilings also got damaged in the process. I logged a call with ABSA and I had to phone them to find out if they received my claim. I spoke to mr Hector Mokgashe. It doesn't seem like there is a system in place someone that you deal with from beginning to end. Every time you call you must speak to someone new and explain your whole story all over again. Then I had to phone ABSA again to ask the way forward. Absa arranged for a contractor to come out. The contractor they sent didn't cover all aspects of my claim but as I also mentioned a shade net that was damaged but the contractor could not look at that as it didn't fall under his domain.The after the contractors visit silence again. I followed up a week later and ABSA said they waiting for the contractor. I then followed up again with ABSA 2 days later and ABSA informed me the claim was rejected because the damage to the ceiling was old damage. Strange enough the contractor ABSA appointed had a drone that one can clearly see where I fixed the roof at the spots where there was water marks and damage. I have video footage where I had a contractor in the roof showing the water dripping from the roof. All these things are blatantly ignored. One can see by the amount of bad reviews vs good ones ABSA is not phased about their clients. I have reported ABSA to the NFO and will take it further as one cannot be openly ****** by ABSA. I have 2 bonds with ABSA and had more than 2 in the past and they still treat a person like dirt. Time to shift my bussiness to another bank.