Absa home insurance RIPP OFF

STORM CLAIM NO; ***- This is my second attempt to get Absa Group Customer Care, Rezano Louw, to please, please not play games. After my first complaint to hellopeter she immediately promised as per her email that she will respond on 7 December 2020. Did not honor her commitment. I emailed her, on the 7th and she promised to get back to me on the 9 December 2020. It's now 15h03 still nothing. MANAGERS OF ABSA HOME LOANS INSURANCE YOU IN TROUBLE AS YOUR WORKERS DON'T TAKE THEIR JOBS SERIOUSLY. BECAUSE LIZZO WENT ON LEAVE CLAIMS DEPARTMENT WENT WITH HIM. TO DATE NO ASSESSOR CAME TO EVALUATE THE JOB. DID YOU EMPLOY Rezano Louw to make false promises to customers. I'm very unhappy as the Contractor is on my neck day and night. I pay my monthly insurance on time every month and this is the treatment LIZZO and REZANO think I deserve. I'm taking this matter to the OMBUDSMAN and the PUBLIC PROTECTOR. JOAN KARSANDAS