ABSA Home Insurance no service

I would love to give them -20, but the star rating don't allow you to do it. My previous complain about the same company 3 weeks ago, I hope they will improof. It is even worse now. They don't come back with answers as they promise they will do. The contractor they assigned promise to start on x day, never arrive or let me know why not. The next day I informed ABSA insurance I'm getting a private contractor to do the job and send the invoice to them, then within 20 minutes the contractor promise to be on site at 8h00 next morning. Next day at 10h30, I informed ABSA he is not onsite, ABSA never even follow up to see if he is onsite. The contractor only spend 2 hours on 1st day onsite and off they went. Next 3 days they arrive around 10h00 and 16h00 they left the site. They promise to finish the job on Saturday. Today they arrive at 9h35, 5 of them. with in an hour, 3 dissapeer to another site. Around 14h00 the one worker also been fetch and only 1 person onsite. The job is far from finish. Eveyday I had to carry my tools etc out of garage. My cars standing at night outside due to the tools etc they just pack on the floor. I think to replace ceilings of garages and paint it and you cannot finish in 5 days, is poor service and ABSA does not even worry about my inconvience as long as he receive his salary, he's happy, no client service. I wonder if ABSA staff do comply to the compliance training that the staff had to do ever 12 months, one of the modules is client satisfactiion. So if anybody thinking of using ABSA home insurance, contact me or think 4 times about it, they provide no service and the contractors they use are quoting low, so the servcice also as per the quoting. Overall, this is the worst service I've ever experience in my 68 years.