Absa home insurance nightmare

We had a break in at our property in lenasia south in feb. During this time we had a death in the family due to covid and as such we acknowledge our delay in response. Since then we have had multiple queries snd going back and forth to settle fixing our electric fence.

My parents have paid insurance for more than 15 years this was their first claim in probably that duration. Despite the fence being in working condition prior to this( the tenants can confirm this aswell as the company that maintains it) they want to settle an amount less than the damages. The assessors that intially came out did not note / quote for part of the damages ( as per telephonic conversation with absa consultant). We then were asked to get our own quote from a private company which we did. We were then sent another assessor and the report says the damages are in keeping with the incident/ case report and still there has not been a agreement. I refuse to settle for a payment for less than half of the cost to do the repairs.

The service and experience has been terrible.