ABSA home insurance is an absolute letdown

Absolutely disappointed!

My geyser is not heating so I logged a claim. They came to assess and determined that it is the switch breaker, and have to make a new appointment to send out an electrician.

Second appointment, they couldn’t make the agreed date/time, and delayed it to the next day. The next day they were THREE HOURS LATE!!!!!! Telling me they have to come out AGAIN - not fixing the problem

Also which needs to be installed is an overflow tray (as told to me by the contractors). NOTE ::I am stating this here (and will be sending an email to ABSA), that all parties are aware that if the geyser is to ‘burst’ there would be massive damage and cost.

Conclusion : ABSA you are absolutely wasting my time and testing my patience. I logged a claim a few years back and your service was great.. but now it is a disgraceful to say the least, what happened ABSA????