ABSA HOME INSURANCE

Dear Sir/Madam

RE: Insurance Claim Case Number C-***9

I am writing once again regarding my insurance claim, as I have still not received any meaningful feedback from ABSA Insurance despite numerous attempts to contact your offices telephonically and through previous correspondence.

As pensioners, this matter has become extremely stressful for us. Due to a power outage, both our gate motor and security panic system were damaged. These items are essential for our safety and security.

Because of the urgency and the lack of response from ABSA Insurance, we were forced to repair the security panic system at our own cost. We are now also having to repair or replace the gate motor ourselves, as the property cannot be properly secured without it.

I kindly request urgent feedback regarding:

The status of my claim Whether the repairs already completed will be reimbursed The procedure for submitting invoices and proof of payment When this matter will finally be resolved

Please treat this matter as urgent due to the security risk involved and our financial situation as pensioners.

Kind regards

Tyrone Jordan Case Number: C-***9