Absa home insurance downfall

Hellopeter, my complain is in relation to Absa home insurance company. A month ago I reported that my gate motor was not working and ask an electrician to inspect, he discovered that someone vandalized the motor because the wires were cut. Absa sent their assessor and an assessor report was conflicting with the report my electrician explained at the Police station. The absa assessor decided to shift from what I have report and put his focus on something which is excluded on the policy. The bank decided to reject my claim noting all the comments made by the assessor. I responded to the bank, explaining everything into details. No one came back to me to inform me if they were acting on the information I gave them or not. Only when last night where I followed-up and Absa emailed me a response that they maintain their rejection and should I wish to continue fighting I must use external parties. I doubt they looked at the letter I sent to them, should the person responsible act on this please be advised that I responded with TWO LETTERS. not one. In case they hide another one or destroy it on purpose. i am aware how employees act when they fail to resolve matters. I suggest Absa employ people who love helping clients and have the employer's interest at heart. I am treated unfairly by Absa. This is not the 1st time they have failed me, I always suffer for telling the truth. The assessors are tasked to conduct a particular job and they just do their own thing but again an absa personnel should know what's right and what's wrong. The following was a manager who responded to the matter.

:Florence Mudau, Generic Case Manager Customer Experience: Absa Insurance Absa Short Term Insuranceo their own thing which will boost their business.