ABSA home insurance disappoints again

More upsetting news today from ABSA. After being told by 24 fix that they are fully booked and can only come out to replace our geyser 3 days later because they are fully booked and we have a vulnerability in the home so why should we accommodate their schedule when they are the vendor. The delay now is that the accredited plumber we got to come out the very next day apparently quoted too much and won’t get paid out his price but will get paid out 24 fix’s price. That’s ridiculous. 24 fix is unprofessional, and the fact that that told us they are fully booked until 3 days later, most likely due to the area of residence, it’s ridiculous. At this point after the claim I will change my parents insurer, as well as my grandparents business insurance as well.