1 reviews | Active since Jan 2019
ABSA HOME INSURANCE
My house registered on 18 Dec but unfortunately all electricity cables and some taps and water pipes were ****** somewhere between Xmas and new year.
Damages discovered and case reported to SAPS and ABSA Insurance on 3 Jan. I had to immediately pay someone to stay in the house and fix the locks on doors and safety gates to prevent further damages and safety.
After several phone calls to the call centre and several STILL unanswered emails an assessor only visited the premises on 30 Jan.... an month later.
After more emails and phone calls in Feb, I still did not receive ANY communication (call or email) from Absa regarding this matter.
I requested to talk to a supervisor and was given a phone number of Lee Ann ***.... the number goes straight to Call Ended.
The house is without water and electricity for more than a month and everything is at a stand still .... renovations can not be finalized, alarm system cannot be installed, more damages occured to ceilings with pipes leaking and my notice period is running out and I have to move soon.
This is a very frustrating situation as you are totally unable to talk to somebody and get answers because every time it is another person at the call centre without answers. For the past several days via phone the only answer I got was - "still waiting for report".
For more than a month I am also STILL WAITING to receive a call or an email with proper info with regard to this matter.
3 Jan Report break in
30 Jan A month later only - the assessor visit
6 Feb Hello Peter review because of frustration after many calls and emails are unanswered
and nothing is happening
25 Feb Receive a rejection letter (reason being it was not a forcible / violent break in)
for which I am displeased and feels that is was because of the assessors report
He only came out a month later after repairs have already been made
Who will leave the doors and security gates damaged and the house open for a month
Just to fuel my frustration of the useless manner in which my claim was handled
the rejection letter was received with the WRONG ADDRESS
28 March I send the cancelation letter with proof of new insurer
Till today 8 Aug here we are again, after many emails and communication I am still not refunded the part of the annual premiums as deducted in the beginning of this year.
3 Jan Report break in
30 Jan A month later only - the assessor visit
6 Feb Hello Peter review because of frustration after many calls and emails are unanswered
and nothing is happening
25 Feb Receive a rejection letter (reason being it was not a forcible / violent break in)
for which I am displeased and feels that is was because of the assessors report
He only came out a month later after repairs have already been made
Who will leave the doors and security gates damaged and the house open for a month
Just to fuel my frustration of the useless manner in which my claim was handled
the rejection letter was received with the WRONG ADDRESS
28 March I send the cancelation letter with proof of new insurer
Till today 8 Aug here we are again, after many emails and communication I am still not refunded the part of the annual premiums as deducted in the beginning of this year.