JL
JP L
1 reviews | Active since May 2023
30 Nov 2023, 12:23
ABSA home Insurance complete lack of communication.
Claim no *** reported on the 14th of November still no outcome. Roof got damaged, assessor came out to do a report, assessor gave ABSA report, neither myself or the appointed construction company is getting any feedback from ABSA for going on 10 days now. Roof has holes in it, there is more rain coming, ceilings and interior of house will mow get damaged. Both the appointed construction company and myself keep trying to make contact with ABSA without any luck. Am I able to get my premiums back?
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Absa Insurance Company Limited's replyOfficial
30 Nov 2023, 16:08Dear JP
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***6.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa Insurance Company Limited's reply30 Nov 2023, 16:08
Official
Dear JP
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***6.
Kind regards,
Vanessa Crowe
Group Customer Care