aC
allen C
1 reviews | Active since Apr 2017
07 Jun 2024, 10:34
ABSA home insurance. Bad service
I am appalled at the service of ABSA. After the heavy winds that affected Durban this past Monday the lapa that is situated by my pool was damaged. I even took a video of the event while it was happening. After lodging the claim an external assessor came out and advised that they will have to refer the matter to ABSA. An ABSA assessor was meant to come to site but did not, when I followed up with ABSA I was told that claim was rejected by the assessor based on the pictures submitted by the contractor.
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Replies (3)
Absa Insurance Company Limited's replyOfficial
07 Jun 2024, 11:00Dear Allen Chetty
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***6.
Kind regards,
Group Customer Care
Rezona Louw
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***6.
Kind regards,
Group Customer Care
Rezona Louw
Absa Insurance Company Limited's reply07 Jun 2024, 11:00
Official
Dear Allen Chetty
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***6.
Kind regards,
Group Customer Care
Rezona Louw
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***6.
Kind regards,
Group Customer Care
Rezona Louw
aC
allen C's updateReviewer Update
13 Jun 2024, 22:57Dear Rezona.
Thanks for your generic response however since then you have not contacted me telephonically or via email. Just to let you know I have already repaired the damages at my cost and am seeking an alternate insurer. I am not sure if your response was to show future customers that ABSA is concerned or you had a genuine intention to assist. Either which way it’s been too long and I have still not even Received my rejection letter.
Thanks for your generic response however since then you have not contacted me telephonically or via email. Just to let you know I have already repaired the damages at my cost and am seeking an alternate insurer. I am not sure if your response was to show future customers that ABSA is concerned or you had a genuine intention to assist. Either which way it’s been too long and I have still not even Received my rejection letter.
aC
allen C's update13 Jun 2024, 22:57
Reviewer Update
Dear Rezona.
Thanks for your generic response however since then you have not contacted me telephonically or via email. Just to let you know I have already repaired the damages at my cost and am seeking an alternate insurer. I am not sure if your response was to show future customers that ABSA is concerned or you had a genuine intention to assist. Either which way it’s been too long and I have still not even Received my rejection letter.
Thanks for your generic response however since then you have not contacted me telephonically or via email. Just to let you know I have already repaired the damages at my cost and am seeking an alternate insurer. I am not sure if your response was to show future customers that ABSA is concerned or you had a genuine intention to assist. Either which way it’s been too long and I have still not even Received my rejection letter.
Absa Insurance Company Limited's replyOfficial
18 Jun 2024, 09:54Dear Allen Chetty
Thank you for your posting.
Please refer to our email sent to your email address.
Kind regards,
Group Customer Care
Rezona Louw
Thank you for your posting.
Please refer to our email sent to your email address.
Kind regards,
Group Customer Care
Rezona Louw
Absa Insurance Company Limited's reply18 Jun 2024, 09:54
Official
Dear Allen Chetty
Thank you for your posting.
Please refer to our email sent to your email address.
Kind regards,
Group Customer Care
Rezona Louw
Thank you for your posting.
Please refer to our email sent to your email address.
Kind regards,
Group Customer Care
Rezona Louw