ABSA HOME INSURANCE A PATHETIC JOKE

On the 26 March i lodged a claim for a boundary wall and retainer walls which collapsed due to a storm and resultant flooding, 27th March i received just an SMS with a company name that was supposed to assess or fix am not sure, but they phoned me today 04 April telling me they will come Saturday Afternoon because they are busy. Is it possible to appoint companies that can help, if takes so much time to come and check what happened, how long is it gonna take them to assess , never mind how long will they take to fix,In the mean time ABSA is not concerned about my security. Am a paying client am not on gift voucher, is it possible to appoint serious companies or for ABSA to be serious at the moment they are a joke, is it possible to have effective communication without the Social Media Team, am in distress, my house is open am spending too much money for people to Guard my house waiting for ABSA but they take my premiums apparently the only thing they are efficient at.