Absa home insurance

As a client of Absa for many years I am very disappointed in how they treated me with a claim on my leaking roof,1st I had to to wait 2 months for a response from them on the outcome of the claim if I had not contacted them I'm sure il still be waiting.For years you pay your insurance without skipping one payment and this is how they treat you.They send people to come assess your roof then you have to tell them what to look at and what you think is the problem for it leaking and they agree with you and then also tell you it can only be that my previous claim with my leaking geyser was handled quickly and when I asked the guy what about the ceiling and wet walls he said someone else is going to fix that I'm still waiting sorry I did receive a call from a contractor but he never came to do any work I just decided il just get someone and fix everything without complaining or anything,but now with my roof I was just very disappointed with me having to contact the roof guys and asking what's happening and also for having to wait so long for negative feedback. Its just sad that you paying every month for home insurance and when you need them they just tell you no we can't help you.In future follow up with your client and be more professional in dealing with them don't let them feel that you only in it for the money and the client is just a number, there is to many like you out there (insurance companies) that will treat them better and with respect. You knw with everything said if you would have let me knw in a quicker response that the claim was not successful I would have felt disappointed but not so cuttered as I'm now for having to call you guys every time with a negative outcome