ABSA HOME BUILDING INSURANCE BOULED OUT

On the 9th November I reported my Solar geyser, that was damaged during the hail & lighting storm. the initial claim report went smooth. the plumber was at my house within 3 hours. then the waiting started...I have spent hours on the phone, back and forth between the plumber & ABSA insurance. And between them, they're indecisive as to whether to repair or replace the Solar Geyser. we're going onto 3 weeks without hot water. we've been patient thus far, but this is getting ridicules.