ZB
Zukisa B
1 reviews | Active since Mar 2010
01 Oct 2021, 10:14
ABSA holds me hostage
Several months ago, I entered ABSA Retail Park to telephonixally request a termination of my funeral policy with them. I listed the items needed by FNB to take over and waive the waiting period. To this day, I am waiting for the a cancellation of a policy schedule or agreement and cancellation letter. It is not clear why they continue holding me hostage. I need the better rates and payouts offered by FNB.
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Replies (2)
Absa Insurance Company Limited's replyOfficial
01 Oct 2021, 14:09 Dear Zukisa Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Absa Insurance Company Limited's reply01 Oct 2021, 14:09
Official
Dear Zukisa Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
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Zukisa B's updateReviewer Update
01 Oct 2021, 16:06I await your prompt action.
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Zukisa B's update01 Oct 2021, 16:06
Reviewer Update
I await your prompt action.