SR
Sherril R
1 reviews | Active since Aug 2020
29 Jul 2022, 21:46
ABSA HOC worst service ever
I registered a claim 2 weeks ago for a garage door, terrible service, 8 to 15min on the line & no calls get answered, send an email & they reply days later , no feedback is given
Helpful (0)
Replies (2)0
Replies (2)
Absa Insurance Company Limited's replyOfficial
01 Aug 2022, 10:49Dear Sherril Roos Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards, Group Customer Care Rezona Louw
Absa Insurance Company Limited's reply01 Aug 2022, 10:49
Official
Dear Sherril Roos Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards, Group Customer Care Rezona Louw
Absa Insurance Company Limited's replyOfficial
03 Aug 2022, 12:49Dear Sherril Roos
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***3.
Kindly provide our office with your account or ID number before close of business 02 August 2022, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***3.
Kindly provide our office with your account or ID number before close of business 02 August 2022, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa Insurance Company Limited's reply03 Aug 2022, 12:49
Official
Dear Sherril Roos
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***3.
Kindly provide our office with your account or ID number before close of business 02 August 2022, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***3.
Kindly provide our office with your account or ID number before close of business 02 August 2022, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***