SM
Stephan M
1 reviews | Active since Nov 2010
15 Oct 2024, 09:35
ABSA HOC - WAKE UP!!!!!!
Your service is utterly atrocious. My house flooded a month ago, and I am yet to have an ABSA representative phone me! In what world is this acceptable?
Yesterday I managed to get through to an operator called Padi Makhubo, who promised to call me back, and never did. There is no quick way to get hold of anyone at ABSA.
Helpful (0)
Replies (8)0
Replies (8)
Absa Insurance Company Limited's replyOfficial
15 Oct 2024, 10:55Dear Stephan, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***9. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa Insurance Company Limited's reply15 Oct 2024, 10:55
Official
Dear Stephan, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***9. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd
Best regards,
SM
Stephan M's updateReviewer Update
16 Oct 2024, 12:27Another 24 hours and not a word.
You are really not redeeming yourself.
You are really not redeeming yourself.
SM
Stephan M's update16 Oct 2024, 12:27
Reviewer Update
Another 24 hours and not a word.
You are really not redeeming yourself.
You are really not redeeming yourself.
Absa Insurance Company Limited's replyOfficial
16 Oct 2024, 12:44So sorry about the delay.
The mandated officials will contact you soon.
Thanks
The mandated officials will contact you soon.
Thanks
Best regards,
Absa Insurance Company Limited's reply16 Oct 2024, 12:44
Official
So sorry about the delay.
The mandated officials will contact you soon.
Thanks
The mandated officials will contact you soon.
Thanks
Best regards,
SM
Stephan M's updateReviewer Update
17 Oct 2024, 11:49Another day, zero calls
Is this a joke?
Is this a joke?
SM
Stephan M's update17 Oct 2024, 11:49
Reviewer Update
Another day, zero calls
Is this a joke?
Is this a joke?
Absa Insurance Company Limited's replyOfficial
17 Oct 2024, 19:36Contact will be made.
Kindly bear with us. Thanks.
Kindly bear with us. Thanks.
Best regards,
Absa Insurance Company Limited's reply17 Oct 2024, 19:36
Official
Contact will be made.
Kindly bear with us. Thanks.
Kindly bear with us. Thanks.
Best regards,
SM
Stephan M's updateReviewer Update
17 Oct 2024, 20:40That is not a suitable response. It has been almost a month, and no contact from ABSA.
SM
Stephan M's update17 Oct 2024, 20:40
Reviewer Update
That is not a suitable response. It has been almost a month, and no contact from ABSA.
SM
Stephan M's updateReviewer Update
17 Oct 2024, 22:34I have not heard a word from Jabulile Matshika, who this claim is assigned to, since I submitted it.
I have not heard a word from Padi Makhubo, who promised to call me back on the 14th.
I have not heard a word from Basani Hlungwane, who is handling this complaint.
Should I resign to laughing out loud and simply accept that this is the level of service I'm paying for?
I have not heard a word from Padi Makhubo, who promised to call me back on the 14th.
I have not heard a word from Basani Hlungwane, who is handling this complaint.
Should I resign to laughing out loud and simply accept that this is the level of service I'm paying for?
SM
Stephan M's update17 Oct 2024, 22:34
Reviewer Update
I have not heard a word from Jabulile Matshika, who this claim is assigned to, since I submitted it.
I have not heard a word from Padi Makhubo, who promised to call me back on the 14th.
I have not heard a word from Basani Hlungwane, who is handling this complaint.
Should I resign to laughing out loud and simply accept that this is the level of service I'm paying for?
I have not heard a word from Padi Makhubo, who promised to call me back on the 14th.
I have not heard a word from Basani Hlungwane, who is handling this complaint.
Should I resign to laughing out loud and simply accept that this is the level of service I'm paying for?
Absa Insurance Company Limited's replyOfficial
18 Oct 2024, 13:01Good day,
Please be advised that Cleopatra Thabethe will be contacting you soon.
Please be advised that Cleopatra Thabethe will be contacting you soon.
Best regards,
Absa Insurance Company Limited's reply18 Oct 2024, 13:01
Official
Good day,
Please be advised that Cleopatra Thabethe will be contacting you soon.
Please be advised that Cleopatra Thabethe will be contacting you soon.
Best regards,