Absa HOC Insurance is poor once again.

Absa HOC Insurance has once again provided poor service. We experienced a leak in the wall on June 13, 2024, and reported it immediately. Absa Insurance's suppliers instructed us to shut the valve. On the 14th, a plumber arrived and fixed the issue. However, in the process, they had to dig a hole in my wall and remove the ceiling. Despite reporting that there was still a hole in the wall and ceiling, Absa only sent an assessor on Wednesday, June 19, 2024. It is now July 2, 2024, and we have not received any communication. No one has called us back. I have emailed Absa three times since June 25, but I have not received a reply. The cold being brought in by the hole in the ceiling is unbearable. Someone one please step in!