1 reviews | Active since Jan 2021
Absa Health not fulfilling the promise
I took Absa life hospital plan in 2020 when i took the cover the policy document was not sent to me . This year September 2022 i was admitted due to Depression after discharge i logged a claim as usual after few days an Assessor by the name of Gugulethu Qwabe phoned me and told me that the policy does not cover depression i explained to her that if i knew i was not going to lodge the claim she asked me whether the policy document was sent i said no she then said she will request a recording if in that recording it was explained they will not pay if it was not explained they will pay up until today she has not come back to me i was told the recording takes 5 to 7 working days. I always phone the call center and they send her an e mail to contact me she never contacted me and the proof of recording is not given to me as promised that it will be sent to Absa branch for listening. Please help me because this is ridiculous if they sell these policies to us they either read fast or skip some important information that will make us not to accept the offer
Regards Hloni Ngema ***
I refer to case reference C -***0 regarding my rejected claim first i would like to thank you for responding to this platform but i would also like to update you. The assessor Gugu Qwabe and Margaret phoned me confirming that the voice recordings were listened and confirmed that i was told that the Depression is not covered i was then told to go to any Absa Bank to listen to the recordings , today on 04/11/2022 i went to Absa bank Field street Durban the consultant was so helpful she tried the number was i was given by Margaret to call but the number was not going through she also tried your number , it was not going through she then phoned call center and after a long waiting they managed to get hold of Gugu , i was then told that the consultant do not have the app to send the recording in order for me to listen to it. What i don't understand is that when i was told to go to any Absa why it was not checked prior which Absa have access to that app i wasted my time and i was told that Gugu will call me on Monday after confirming with the Manager at Absa whether they do have the app to send the recording , what i don't understand whey that process was not done before i was told to go to Absa . Secondly why i was given the numbers that are not used since we have to phone via call center in order to speak to the consultants. I now have doubts about this recording and i feel that it will not be a true recording it will be tampered in order to prove that they are correct . This delay is now making me to doubt this whole process of proving that i was told that the policy exclude the depression. I am so disappointed with Absa i have been having a relationship with them for a long time even my car finance i took from them, my cheque account ,my will, my Absa funeral but after this i am thinking of cutting the ties with Absa
I refer to case reference C -***0 regarding my rejected claim first i would like to thank you for responding to this platform but i would also like to update you. The assessor Gugu Qwabe and Margaret phoned me confirming that the voice recordings were listened and confirmed that i was told that the Depression is not covered i was then told to go to any Absa Bank to listen to the recordings , today on 04/11/2022 i went to Absa bank Field street Durban the consultant was so helpful she tried the number was i was given by Margaret to call but the number was not going through she also tried your number , it was not going through she then phoned call center and after a long waiting they managed to get hold of Gugu , i was then told that the consultant do not have the app to send the recording in order for me to listen to it. What i don't understand is that when i was told to go to any Absa why it was not checked prior which Absa have access to that app i wasted my time and i was told that Gugu will call me on Monday after confirming with the Manager at Absa whether they do have the app to send the recording , what i don't understand whey that process was not done before i was told to go to Absa . Secondly why i was given the numbers that are not used since we have to phone via call center in order to speak to the consultants. I now have doubts about this recording and i feel that it will not be a true recording it will be tampered in order to prove that they are correct . This delay is now making me to doubt this whole process of proving that i was told that the policy exclude the depression. I am so disappointed with Absa i have been having a relationship with them for a long time even my car finance i took from them, my cheque account ,my will, my Absa funeral but after this i am thinking of cutting the ties with Absa