ABSA has such poor service it’s shocking

So 3 months ago after calling ABSA several times regarding my vehicle finance. I expressed that I am completely unhappy with their vehicle insurance because no excesses were explained to me. No benefits sent. Just a policy added. As if that was not enough no one could help me cancel it. I asked to speak to a manager since I also work for short term insurance. It’s 3 months later no manager has called. Because I work for Outsurance and I cannot be on my phone for an extended period. I called ABSA on a Saturday. I got through 2 rude entitled collections advisors that expressed that they are working from home and there is nothing they can do with the line or should they ask people at home to keep quiet??? And dropped the line on me before giving their names. No assistance only ABSA bombarding me with calls instead of fixing the issues I raised.

Today I called ABSA for 2 hours no help. Spoke to Kea Mashaba at collections who told me where to get off. Spoke to Refilwe Mashile and Shanice at the insurance department that acknowledged receiving my proof of insurance but said it’s not enough for them to cancel my insurance all I’m in arrears because of insurance.

Who can help me with the ombudsman process. I am helpless