ABSA Funeral Policy

I posted a complaint about my ABSA funeral policy. According to ABSA it has been resolved but I still don't have an answer to my complaint.

I need someone to explain why I am paying more than R20 000.00 for a policy that is only valued at R10 000.00.

When I took out this policy in 1999 my premium was R35.00 per month. I found an old bank statement (2017) among my papers which showed my premiums was R40.90. It is now 8 years my premiums have double but the value of the policy is still the same.

When I spoke to Zandi Nkosi on the 26th May she recommend that I take out a new policy which will include the value of my old policy, there will be a waiting period of 6 month but the R10 000.00 of my old policy will be available immediately.

Tuesday 27th I was contacted by one if the agents and he told me about the new policy and what it will cost. I explained to him that my premiums keeps increasing but the value stays the same. He was surprised to hear that my premiums has increased over the years but the value if the policy has not changed which he said is not correct.

I don't want to take out another policy I just need answers to my question.