Absa fumbling information major concern!
I honestly do not understand why such a huge corporation is fumbling such minor issues. On 11 July 2025 I switched insurances from MiWay to Absa vehicle insurance. I haven't received any documentation from Absa for my policy on an SMS with a policy number (1st red flag). The consultant told me I had to do a digital inspection, which I've tried to do but my contact details had not been updated even though I provided them with EVERYTHING (2nd red flag). I emailed *** ***ca and ***ca requesting my number to be updated. It's 13 August 2025 & NOTHING has been updated yet they were able to debit my account (3rd red flag). Honestly, I worry how things are going to be handled should I need to submit a claim!!!
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Absa Insurance Company Limited's replyOfficial
13 Aug 2025, 10:49Dear Zesuliwe Hadebe Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***4. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply13 Aug 2025, 10:49
Official
Dear Zesuliwe Hadebe Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***4. Kind regards,Group Customer CareRezona Louw