IM
Ian M

1 reviews | Active since Jan 2023

25 Jan 2023, 11:29

ABSA Fails to paid insurance claim despite agreeing to do so with the Ombudsman

Failure of ABSA to pay insurance claim despite agreeing to do so with the Ombudsman - 0n the 2nd of September 2022 my Geyser burst - On the 20th of October ABSA rejected my Claim - On the 4th of January ABSA agreed to pay the claim with the Insurance Ombudsman following a complaint by me to the Ombudsman - To date, the claim has not been paid and ABSA is ignoring me

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Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply25 Jan 2023, 14:02
Official
Dear Ian
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. 
 
The reference number for your complaint is C-***7.
 
Regards 
Pravesh Bejay 
Absa Bank Group Customer Care