ABSA FAILED ME!

It is so wrong to expect clients to pay every month but zero service is given to us when we claim. For more than two week I have been waiting for a recording between myself and the sales consultant on the conversation when I took the policy. Absa is doing absolutely nothing about it . I would not recommend this insurance to anyone if this is how they treat us paying clients. Senior case managers were assigned and they are not even bothering to respond to me. What does one have to do to be assisted ?